FDIC-Insured - Backed by the full faith and credit of the U.S. GovernmentEven though our auto loan application is fully digital, you will be required to upload a few documents to keep the process moving forward and finalize your loan. The exact requirements can vary depending on whether you’re purchasing a vehicle or refinancing your current loan, so we’ve put together a simple checklist to help you know what to expect.
Loan Document Checklist
| Type | Description | Purchase |
Refinance |
|---|---|---|---|
Buyers Order |
This document is the agreement you sign when buying a car from a dealership. It lists the specific vehicle details, the agreed-upon price including taxes and fees, and the terms of the sale. |
✓ |
|
Proof of Insurance |
A copy of your auto insurance card or policy declarations page for your vehicle. Proof of Insurance must be current, not expired. |
✓ |
✓ |
Proof of Registration |
This official document shows your vehicle is recorded with the state government (like the DMV) and you've paid the necessary fees. It allows you to legally drive the car on public roads and links the license plate to the vehicle and owner. Proof of Registration must be for the vehicle being financed and current, not expired. |
|
✓ |
Mileage Verification |
A clear photograph of your vehicle's odometer |
|
✓ |
Payoff Letter |
This letter comes from the current lender (like a bank) and states the exact amount needed to completely pay off a loan, such as a car loan, by a certain date. It provides the final balance required to own the vehicle outright. |
|
✓ |
Valid Driver's License |
A current, non-expired driver’s license is required for all borrowers listed on the loan. |
✓ |
✓ |
Once all required documents have been submitted, our team will complete a final review of your application along with the relevant vehicle details, and you’ll be notified as soon as a decision is made with clear next steps on how to move forward.
Keep Exploring
Explore helpful guides and tools to support you through the auto loan process—from understanding your options to preparing your application.
- Auto Loan Calculator
- Start Auto Loan Application
- What to Expect When You Apply for an Auto Loan
- Next Steps After You're Preapproved for an Auto Loan Purchase
- Next Steps After You're Preapproved for an Auto Loan Refinance
- Auto Loan FAQs
Support
If you have any questions before you apply, you can reach out to our auto loan specialists directly at autoloans@acg.grasshopper.bank.
You can also reach Customer Service Monday-Friday 9am-9pm ET by dialing 855.999.2265 or emailing support@acg.grasshopper.bank. For your convenience, we also offer support via secure message or chat.