FDIC-Insured - Backed by the full faith and credit of the U.S. GovernmentCongratulations! You’ve been preapproved to refinance your auto loan with AAA Banking—an exciting step toward potentially lowering your interest rate, reducing your monthly payment, or paying off your vehicle sooner.
Being preapproved means we’ve reviewed your application and determined that you’re eligible for refinancing your existing vehicle loan, pending a final review of documents and vehicle information. To keep things moving and secure your offer, we’ve put together a quick guide with everything you need to know—including what documents to submit, how to upload them, and why timing matters.
What Preapproval Means
Preapproval is a conditional offer based on the information you've already provided. While it’s not a final loan approval just yet, it gives you the confidence to move forward knowing your refinance is likely to be approved—pending document review. Refinancing can lead to real savings, simplify your finances, and give you more control over your loan terms.
Your preapproval is valid for 30 calendar days. To lock in your offer and avoid needing to reapply (which could result in different terms), we recommend completing the next steps as soon as possible.
What We Need From You
To move forward and finalize your refinance loan, we’ll need the following documents:
- Payoff Letter: This letter must come from your current lender and include the payoff amount, account number, and a valid payoff-through date (at least 10 calendar days out).
- Vehicle Registration: A copy of your current registration, issued by your state’s Department of Motor Vehicles (DMV), that shows the vehicle is registered in your name.
- Vehicle Title: A copy of your vehicle title, showing ownership and any current lienholder. (If your current lender holds the title, that’s okay—we just need a copy of the front and back.)
- Proof of Insurance: We require active auto insurance that includes comprehensive and collision coverage. The insurance policy must list Grasshopper Bank, N.A. as the lienholder or loss payee.
- Valid Driver’s License: A current, non-expired driver’s license is required for all borrowers listed on the loan. You will need to make sure your photo and information are clear and legible when uploading.
Having these documents ready ensures a faster review and funding process, so you can begin benefiting from your new loan terms right away.
How to Upload Your Documents
You can upload these documents directly through our secure, application hub—the same place where you applied and received your initial preapproval. Here's how:
- Log in to the application hub using the same email address and password you used to apply.
- Look for your loan application status and click Continue or Let's Get Going.
- Follow the prompts to securely upload your files.
If you need help accessing the portal or have any questions regarding your application, please contact us at autoloans@acg.grasshopper.bank or call us at 855.999.2265.
Why Timing Matters
Remember, your preapproval is only valid for 30 days from the date of issuance. If your application isn’t completed within that window, your offer will expire, and you’ll need to start the process again—which may result in a different rate or terms.
Submitting your documents promptly helps:
- Lock in your preapproved rate
- Avoid delays in paying off your current loan
- Start saving sooner with your new loan terms
Taking action early gives you peace of mind and ensures there are no last-minute surprises. The sooner you complete your application, the sooner you can enjoy the benefits of refinancing.
Ready to Finalize?
You’re just a few steps away from final approval. Once your documents are reviewed and verified, we’ll present your final loan terms for you to review and accept. After you’ve signed your loan agreement and accepted the offer, we’ll handle the rest—including paying off your current lender and officially transferring the loan. Still have questions? Reach out to our auto loan specialists at autoloans@acg.grasshopper.bank.
You can also reach Customer Service Monday-Friday 9am-9pm ET by dialing 855.999.2265 or emailing support@acg.grasshopper.bank. For your convenience, we also offer support via secure message or chat.
AAA Banking services are provided by Grasshopper Bank, N.A. Member FDIC.